Returns Policy
We want you to love your purchase! However, if you are not completely satisfied, please review our returns policy below:
Warranty on Electrical Tools
All electrical tools sold in our store come with a six (6) week warranty. This warranty covers defects in materials and workmanship under normal use.
Returns Process
Credit Notes and Replacements:
If you need to return an item due to a defect or issue covered by the warranty, we will provide a credit note or replacement for the product.
Cash Returns:
For items purchased for cash, returns can only be processed on the same day of purchase. Please ensure you have your receipt.
Conditions for Returns:
All items must be returned in their original packaging and condition, with all tags and labels intact.
For hygiene reasons, certain items (like makeup and skincare products) may only be eligible for return if unopened.
How to Initiate a Return
To initiate a return, please visit our store with the item and your receipt. Our team will assist you in processing the return.
Contact Us
If you have any questions or need further assistance regarding your return, feel free to contact our customer service team.
Pretty Lady Online Store
Email: sales@prettyladyonline.com
Phone/Whatsapp: 767-225-7062
Address: Main Street, Mahaut Dominica
Thank you for shopping with us!
We appreciate your understanding and support.